Terms & Conditions

Terms & Conditions

Effective Date: March 29, 2025

Welcome to *We Clean Care!* By using our website and services, you agree to comply with the following Terms & Conditions. Please read them carefully before making a booking.

1. Definitions

  • “We,” “Our,” “Us” – Refers to *We Clean Care*, the cleaning service provider.
  • “You,” “Customer” – Refers to any individual or business using our services.
  • “Service” – Refers to all cleaning services offered by *We Clean Care*

2. Booking & Payment

  1. All bookings must be made in advance via our website, phone, or email.
  2. Full or partial payment may be required before service confirmation.
  3. We accept online payments, UPI, and cash (subject to terms).
  4. If payment is not received, we reserve the right to cancel the booking.

3. Service Terms

  1. Our cleaning services are provided as per the package selected by the customer.
  2. The customer must ensure access to the property at the scheduled time.
  3. We are not responsible for any delays due to restricted access or other customer-side issues.
  4. Any additional cleaning requests beyond the booked service will be charged separately.

4. Cancellation & Refund Policy

  1. Cancellations made 24 hours before the service will be refunded (if applicable).
  2. Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee.
  3. Refunds, if applicable, will be processed within 5-7 business days
  4. We reserve the right to cancel any booking due to unforeseen circumstances (full refunds will be provided in such cases).

5. Customer Responsibilities

  1. The customer must provide accurate information regarding the property and cleaning requirements.
  2. Customers must ensure the safety of valuable items before the cleaning service begins.
  3. Before our cleaning team leaves, the customer must verify that all valuables are intact and not missing. Any concerns must be reported immediately before the team exits the premises.
  4. Any pre-existing damages in the property should be reported before service starts to avoid disputes.

6. Liability & Limitations

We are not liable for:

  • Loss or damage to fragile or high-value items (unless negligence is proven).
  • Any pre-existing damage or stains that cannot be removed.
  • Delays due to unforeseen circumstances (e.g., extreme weather, power cuts).
  • Our liability is limited to the total amount paid for the service.

7. Privacy & Data Protection

  1. We respect your privacy and collect personal data only for service-related purposes.
  2. Data will not be sold or shared with third parties, except for legal or operational requirements.
  3. For more details, refer to our Privacy Policy

8. Service Guarantee & Complaints

  1. If you are dissatisfied with our service, you must report it within *24 hours* for a resolution.
  2. We will review complaints and, if valid, may offer a *free re-clean* or a partial refund.
  3. Complaints raised after 24 hours may not be considered.

9. Third-Party Links

  1. Our website may contain links to third-party websites. We are not responsible for their content or services.

10. Changes to Terms & Conditions

  1. We reserve the right to modify these terms at any time. Any changes will be posted on this page with a revised *Effective Date

11. Contact Us

For any questions or concerns regarding our terms, please contact us:

  • Address: Chinchoti, Behind Hriday Industrial Hub, Office No. 02, Vasai East 401208
  • contact@wecleancare.com
  • +91 *8767650690